|
|
Tier III
"Dedicated Support"
|
- On Site resource
- Dedicated developer |
- Resolution of bug fixes |
|
|
* Unique offering to provide customers access to development resource for
application bug resolutions.
|
Tier II
"Open Case Support" |
- Access to open cases
- Application level support |
- End user training issues
- Administration issues |
|
|
* Direct access to the Appko team for opening application level cases.
|
Tier I
"Lights on Support" |
- System Support (9-5)
- Email Service
- Live phone service |
- System Support (24x7)
- Email Service
- Live phone service |
|
* Partnered with Canonical to provide industry leading Ubuntu support
Already an Appko client? Visit the Support Portal.
|
|
|
